Draft help site. Anything tagged CONFIRM still needs checking with the team before launch.
In Integrations

Connecting Planning Center.

Bring your people from Planning Center into Vyne, so you can start using Vyne without switching anything off.

3 min video7 stepsAbout 5 min

Time needed

About 5 minutes, plus however long the first sync takes. CONFIRM: setup and first-sync time

Who can do this

A Vyne admin. CONFIRM: which Vyne role can connect integrations

Before you start.#

  • You’ll need admin access in Vyne. CONFIRM: which Vyne role can connect integrations
  • You’ll need to log in to Planning Center with an account that can access People. CONFIRM: whether a PCO Organization Administrator login is required
Nothing changes in Planning Center.Nothing gets deleted from Planning Center. Your PCO data stays exactly where it is. CONFIRM: nothing is changed or deleted in PCO

Step by step.#

  1. Step 1: Open Integrations in Vyne

    Go to Settings, then Integrations. CONFIRM: exact menu location and labels

  2. Step 2: Choose Planning Center

    Find the Planning Center card and click Connect.

  3. Step 3: Log in to Planning Center

    A Planning Center window opens. Log in as you normally would.

  4. Step 4: Allow access

    Planning Center asks if Vyne can access your data. Have a quick read of what’s listed, then click to allow it. CONFIRM: which PCO products or permissions are requested, e.g. People only, or Groups too

  5. Step 5: Pick your sync settings

    Back in Vyne, choose what you’d like to bring across. CONFIRM: are there any options here, e.g. lists, fields or campuses

  6. Step 6: Start the first sync

    Click Start sync. CONFIRM: button label, and whether sync starts automatically Smaller churches usually take a few minutes. Bigger databases can take longer. CONFIRM: typical first-sync times You can keep using Vyne while it runs.

  7. Step 7: Check it worked

    Head to People and look up a few familiar names. You should see them with their details from Planning Center. CONFIRM: where sync status or last synced shows

What happens from here.#

  • Vyne keeps your people up to date from Planning Center. CONFIRM: how often, e.g. live, hourly, daily
  • Changes you make in Vyne CONFIRM: do or don’t flow back to Planning Center
  • If someone already exists in Vyne, we match them by email address so you don’t end up with doubles. CONFIRM: what happens with no email or a shared email
Shared email addressesFamilies sometimes share one email. Check a couple of households after the first sync to make sure nobody was merged by mistake. CONFIRM: whether shared emails cause merges

Something not right?#

I can’t see the Connect button

You might not have admin access in Vyne. Ask whoever set up your church’s account.

Planning Center shows an error when I log in

Check that your Planning Center login has access to People. CONFIRM: most common errors and fixes

Some people are missing

CONFIRM: whether inactive or archived PCO profiles sync, and any other exclusions

Still stuck?

Email us at support@vyne.church and we’ll sort it out together. CONFIRM: support address